Terms and conditions
1.Our trade policy
The Seller offers for sale, on www.beemee.it, the products and carries out its e-commerce activity exclusively towards its end users who are “consumers”.
When we talk about “consumer” we refer to any physical person acting on www.beemee.it with purposes not related to their business, entrepreneurial or professional activity, possibly carried out. If you are not a “consumer”, we invite you to refrain from concluding commercial transactions on www.beemee.it.
In consideration of its commercial policy, the Seller reserves the right not to follow orders from subjects other than the “consumer” or in any case to orders that do not conform to their commercial policy.
These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.beemee.it between users of www.beemee.it and the Seller.
The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller that are present on www.beemee.it through links, banners or other hypertext links. Before sending orders and purchasing products and services from parties other than the Vendor, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of electronic commerce between the users of www.beemee.it and third parties.
2. How to conclude the contract with the Seller
To conclude the purchase contract of one or more products on www.beemee.it, you will have to fill in the order form in electronic format and send it to the Vendor, electronically, following the relative instructions.
Before proceeding with the purchase of the products, by submitting the order form, you will be asked to carefully read the General Terms and Conditions of Sale and the Notice on the Right of Withdrawal. We will also provide you with a link to the commercial and contractual conditions that we propose for the purchase of products, which contains a reference to these Terms and a summary of information on the essential characteristics of each product ordered with the relative price (inclusive of all taxes or applicable taxes), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the methods of treatment of complaints, the costs of shipping and delivery; as well as the references and the geographical and e-mail address of the Seller and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and procedures for exercising your right of withdrawal and the methods and times for returning the products purchased. You will also be provided with information about the circumstances in which you will lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our assistance service and we will remind you, finally, the possibility of using the conciliation service.
In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (inclusive of all applicable taxes or taxes) and shipping costs ( including any additional costs incurred by you for choosing a different type of shipment and delivery and / or faster than the standard one). The contract is concluded when the Seller receives your order form, subjected to verification of the correctness of the data relating to your order.
The order form will be filed in our database for the period of time necessary to process orders and in any case in accordance with the law. You can access your order form by registering at the site at the time of purchase and by consulting your profile.
When submitting the order form you will be notified that such forwarding implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, you will also be asked to identify and correct any errors in data entry.
The language available to conclude the contract with the Seller is English.
Once the contract is concluded, the Seller will process your purchase order.
The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not followed up your purchase order specifying the reasons. If the products, presented on www.beemee.it, are no longer available or on sale at the time of your last access to the site or sending the order form, it will be the Seller’s responsibility to notify you promptly and in any case within thirty (30) days starting from the day following the one in which you have transmitted your order to the Seller, any unavailability of the ordered products. In case of forwarding the order form and payment of the price, the Seller will refund, without undue delay, what you have already anticipated and the contract will be considered terminated between the parties.
With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not share some of the terms in the General Conditions of Sale, please do not submit the order form for the purchase of products on www.beemee.it.
Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the link to these General Conditions of Sale, the summary document on the Right of Withdrawal and, therefore, all the information already contained in the summary of the commercial and contractual conditions displayed before proceeding with the purchase.
3. Guarantees and indication of product prices
On www.beemee.it are offered for sale only products marked with the Beemee brand and packaged directly by the Seller.
The Seller does not sell used, irregular or inferior products to the corresponding standards offered on the market.
The essential characteristics of the products are presented on www.beemee.it within each product page. The images and colors of the products offered for sale on www.beemee.it may however not correspond to the real ones due to the Internet browser and the monitor used.
Product prices may be subject to updates. Check the final price of sale before submitting the order form.
Requests to purchase from countries not supported among those provided in the order form can not be accepted by the Seller.
All products have an identification tag..
The Vendor, in the event of exercising your right of withdrawal, has the right not to accept the return or not fully reimburse the sums paid for the purchase, in relation to those products that do not have the identification tag or that have been altered in the their essential and qualitative characteristics or that they have been used or damaged.
For the payment of the products’ price and the relative shipping and delivery costs, you can follow one of the methods indicated on the order form. In no case will you be charged higher costs than those actually incurred by the Seller, in relation to the payment instrument chosen by you..
In case of payment by credit card, the financial information (for example, the credit / debit card number or the date of its expiration) will be processed, by encrypted protocol, by the PayPal platform that provides the relative electronic payment services to distance, without any third party having access to it in any way. Furthermore, such information will never be made available to the Seller; to issue the related refunds in the event of any refunds of the products, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on www.beemee.it, we will refer to the policies for the protection of purchases and sales of PayPal. The price for the purchase of products and shipping costs, as indicated in the order form, will be debited to your account at the time of ordering.
5. Shipping and delivery of products
To know the specific shipping and delivery methods of the products, consult the Shipping page. Please pay attention to what is written in this section because the information contained therein is an integral and substantial part of these General Conditions of Sale and, therefore, they are deemed to be fully known and accepted at the time of transmission of the order form.
6. Customer support
You can request any information through our contact page.
7. Right of withdrawal
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on www.beemee.it. It is possible to request, instead of reimbursement, a single size change for each item ordered by indicating the new size and indicating the details of the order of reference in the Return Form. The change of size is only possible for the garment ordered within fourteen (14) days of receipt of the product; it is not possible to change the chosen garment with another.
PTo withdraw from the contract you can use the Return Form (conforming to the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) to be completed and transmitted directly online through www.beemee.it, or to write and send to the Seller other explicit declaration of your decision to withdraw from the contract. If you choose to use the Return Form to be transmitted directly online through www.beemee.it, the Seller will send you confirmation by email of the receipt of the request for withdrawal. If you choose, instead, to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal, will weigh on you.
Once you have withdrawn from the contract, you must return the products to the Seller delivering them to the courier for shipping within fourteen (14) days from when you have notified the Seller of your decision to withdraw from the contract.
The only expenses charged to you are those for returning the purchased products, unless the Seller has expressly exempted you from these expenses at the time of purchase and the additional condition that you use the shipping agent indicated by the Seller in the Return Form.
If you decide to use the shipping agent indicated by the Seller in the Return Form, you will not have to pay the costs of returning the purchased products. The payment of the costs of returning the products purchased will be made, on your behalf, directly by the Seller, which will therefore free you from any payment obligation towards the shipper. For the payment of the refund, the Seller will in fact collect from the refund a lump sum amount equal to the standard shipping cost of the products purchased. Moreover, from the moment of the return of the purchased products to the forwarder indicated by the Seller in the Return Form, the Seller will release you from any responsibility in case of loss or damage of the products during transport.
In case you decide to use a shipping method different from the one indicated by the Seller in the Return Form, you will have to pay the costs of returning the purchased products in the first person. You will also be responsible for any loss or damage to the products during transport, which is due to your negligent choice of the carrier and / or shipping methods.
The Right of Withdrawal – in addition to compliance with the terms and procedures described in paragraphs 7.1, 7.2, 7.3 and 7.4 – is to be exercised correctly if the following conditions are fully met:
a. the Return Form transmitted directly online through www.beemee.it or other explicit declaration of your decision to withdraw from the contract must be correctly completed and transmitted to the Seller within fourteen (14) days from receipt of the products;
b. the products must not have been used, worn or washed;
c. the identification tag must still be attached to the products;
d. the products must be returned in their original packaging;
is. the returned products must be delivered to the forwarder within fourteen (14) days from when you have notified the Seller of your decision to withdraw from the contract;
f. the products must not be damaged.
If the Right of Withdrawal is exercised following the procedures and terms indicated in this paragraph 7, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
The amounts will be reimbursed as soon as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the reimbursement procedures once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 8.
If the methods and terms for exercising your right of withdrawal are not respected, as per letters a), e) and f) of paragraph 7 above, you will not be entitled to reimbursement of the sums already paid to the Seller. Within 14 days from sending the email with which you will be notified of the non-acceptance of the return, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller himself, according to the procedures that they will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
If the conditions set out in letters b), c) and d) of paragraph 7.7 above are not respected, you will not be entitled to full reimbursement of the sums already paid to the Seller. In fact, you will be responsible for the reduction in value of the returned products, resulting from use other than that authorized by the Seller in order to allow you to ascertain the nature, characteristics and functioning of the products. In this case, a percentage between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the reimbursement envisaged, according to what will be specifically communicated to you by e-mail by the Seller. Within 14 days from sending the email with which you will be notified of the amount deducted from the refund, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller himself, according to the procedures that they will be communicated to you. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted on the reimbursement.
8. Times and methods of reimbursement
After the return of the products, the Seller provides for the necessary checks related to the conformity of the received products to the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation acceptance of the returned products. In the event that the checks are not concluded positively, the Seller will inform you, via e-mail, of the observed existence of a decrease in value of the returned products, resulting from failure to comply, on your part, with the conditions indicated in the previous paragraph 7.3. At the same time, the Seller also informs you of the amount that will be deducted from the sums paid by you for the purchase of the returned products; without prejudice, alternatively, the possibility of returning, at your expense, the products in the state in which they were returned to the Seller, as provided in paragraph 7.10 above.
Whatever payment method you use, the refund, wholly or partially, is activated by the Seller, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verification of the correct execution of your right of withdrawal and verification of returned products.
The Seller repays using the same payment method used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not incur any cost further as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated on the order form and who made the payment of the sums due for their purchase, the reimbursement of the amounts, in case of exercise of the right of withdrawal, will be performed by the Seller, in any case, towards the person who made the payment.
The Seller indicates as a shipper to return the products, the courier GLS (www.gls-italy.com). Through GLS, using the pre-printed adhesive label attached to the package containing the products, you can return the products to the Seller, without first paying the necessary expenses. According to the methods and terms established for the exercise of the right of withdrawal, this method allows the Vendor to pay directly, on your behalf, the cost of returning the products purchased, freeing you from any payment obligation towards the shipper. This method also allows you to check, at any time, where each package is located, freeing you from any liability in case of loss or damage of the products during transport.
In case you decide to use, for the return of the products, a shipping agent different from the one indicated by the Seller, you will have to pay the necessary expenses in the first person and will bear any responsibility in case of loss or damage of the products during the transport, according to the methods and terms established for exercising the right of withdrawal.
10. Applicable law and settlement of disputes
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code to the Chapter I “Of the rights of the consumers in the contracts”, with specific reference to the law on distance contracts and from the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
In the case of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, starting from now, full acceptance of the PayPal purchase protection service and the online reconciliation servicemade available by the Commission European for the consumer protection.
11. Change and update
The General Conditions of Sale are modified from time to time also in consideration of possible regulatory changes. The new General Conditions of Sale will be effective from the date of publication on www.beemee.it.